Contact Us

Contact CapVibe

Our customer support team is here to assist you with questions about products, sizing, order status, shipping, returns, refunds, or any other concerns related to your shopping experience.

Customer Support

Email: support@capvibe.shop
Phone: (416) 590-7880

Mailing Address

CapVibe
454 Pl. Blaise
Montréal, QC H9C 1Y9
Canada

Customer Service Hours

Monday to Friday: 9:00 AM–5:00 PM
Saturday, Sunday, and public holidays: Closed

All customer service hours are based on Eastern Time.

We aim to respond to email inquiries within 1–2 business days. During holidays, promotional periods, or periods of unusually high demand, response times may be slightly longer.

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A clear description of your question or concern
• Photographs of the product and packaging when reporting damage or an incorrect item

Please ensure that your email address and delivery information are accurate when placing your order. This helps our team provide faster and more effective assistance.