Terms of service
Terms of Service
Last updated: July 10, 2026
These Terms of Service govern your access to and use of capvibe.shop and your purchase of products from CapVibe.
Throughout these Terms, the words “we,” “us,” and “our” refer to CapVibe. The words “you” and “customer” refer to any person who accesses the website, creates an account, or purchases a product.
By visiting our website or placing an order, you agree to these Terms of Service.
1. Online Store Terms
You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or make a purchase.
You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not transmit viruses, malicious code, automated scripts, or any technology intended to damage, interrupt, or gain unauthorized access to our website or services.
A violation of these Terms may result in the suspension or termination of access to our services.
2. General Conditions
We reserve the right to refuse service, cancel an order, limit quantities, or restrict access to the website when reasonably necessary, including in cases involving suspected fraud, payment disputes, abusive conduct, pricing errors, inventory issues, or violations of these Terms.
Website content may be transmitted through different networks and adapted to meet technical requirements. Payment information is encrypted during transmission through supported payment systems.
3. Product Information
We make reasonable efforts to display product descriptions, colors, photographs, materials, dimensions, and features accurately.
However, actual product colors may vary slightly depending on:
- Screen settings
- Lighting conditions
- Product manufacturing variations
- Photography and image processing
- Fabric, embroidery, or print placement
Measurements may also vary slightly due to manual measuring or manufacturing tolerances.
4. Product Availability
All products are subject to availability.
We may limit the quantity of a product available for purchase, discontinue a product, update a design, or modify product details without prior notice.
If a product becomes unavailable after an order has been placed, we may contact the customer to offer a replacement, store credit, or full refund.
5. Prices and Payment
All prices are displayed in the currency shown at checkout.
Prices may change without prior notice. A price change will not affect an order that has already been accepted, except where there is an obvious pricing or technical error.
Customers are responsible for providing valid billing and payment information. By submitting an order, you confirm that you are authorized to use the selected payment method.
Payment must be successfully authorized before an order is processed.
6. Billing and Account Information
You agree to provide accurate, complete, and current information when placing an order.
You are responsible for ensuring that your:
- Name is correct
- Email address is active
- Telephone number is valid
- Billing address is accurate
- Shipping address is complete
CapVibe is not responsible for delays or delivery failures caused by inaccurate customer information.
7. Order Acceptance
An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been accepted or shipped.
We may cancel or refuse an order because of:
- Product unavailability
- Payment authorization failure
- Suspected fraud
- Incorrect pricing
- Shipping restrictions
- Incomplete customer information
- Violation of these Terms
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
8. Personalized Products
Customers ordering personalized products are responsible for entering accurate names, initials, text, colors, and other customization details.
CapVibe is not responsible for errors submitted by the customer. Personalized products may not be changed or cancelled after production has started.
We may refuse personalization requests that contain illegal, threatening, discriminatory, infringing, or otherwise inappropriate content.
9. Shipping and Delivery
CapVibe provides free standard worldwide shipping.
Estimated delivery is generally 7–10 business days, although delivery dates are estimates and are not guaranteed.
Delivery may be affected by customs inspections, severe weather, holidays, carrier disruptions, remote locations, incorrect addresses, or events outside our reasonable control.
Additional details are provided in our Shipping Policy.
10. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Customers must contact us within the stated return period and follow all return instructions. Sending a product back without authorization does not guarantee that a refund will be approved.
11. Customs, Duties, and Taxes
Depending on the destination country, an order may be subject to customs duties, import taxes, brokerage charges, or local fees.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by CapVibe.
Customers are responsible for understanding the import requirements of their country.
12. Intellectual Property
All website content, including the CapVibe name, logos, product descriptions, graphics, photographs, design elements, and written materials, is owned by or licensed to CapVibe and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, publish, or commercially exploit our content without written permission.
13. Customer Reviews and Submissions
When you submit a review, photograph, suggestion, comment, or other content, you confirm that:
- You have the right to submit it
- It does not violate another person’s rights
- It is not unlawful, misleading, abusive, or defamatory
- It does not contain malware or harmful code
You grant CapVibe permission to use, reproduce, and display submitted content for business, promotional, and website-related purposes, subject to applicable law.
14. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping carriers, social media platforms, and analytics providers.
We are not responsible for the content, availability, policies, or practices of independent third parties. Your use of third-party services may be governed by their own terms and policies.
15. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent activities
- To violate intellectual property rights
- To submit false information
- To harass, threaten, or discriminate against others
- To distribute malware or harmful code
- To collect personal information without authorization
- To interfere with website security
- To place fraudulent orders
- To attempt unauthorized access to accounts or systems
16. Disclaimer of Warranties
We aim to provide reliable website access and accurate product information. However, the website may occasionally be interrupted, delayed, unavailable, or contain technical errors.
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis without guarantees that access will always be uninterrupted or error-free.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, CapVibe will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
Where liability cannot be excluded, our total liability relating to an order will generally be limited to the amount paid for the product giving rise to the claim.
This limitation does not apply where prohibited by law.
18. Indemnification
You agree to indemnify and hold CapVibe harmless from claims, damages, expenses, or liabilities arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.
19. Changes to These Terms
We may update these Terms of Service to reflect legal, operational, or business changes.
The revised version will be posted on this page with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised Terms.
20. Governing Law
These Terms are governed by the applicable laws of the Province of Québec and the federal laws of Canada, without limiting any mandatory consumer rights available under the laws of the customer’s place of residence.
21. Contact
Questions about these Terms may be sent to:
CapVibe
454 Pl. Blaise
Montréal, QC H9C 1Y9
Canada
Email: support@capvibe.shop
Phone: (416) 590-7880