Contact information
Contact Information
Last updated: July 10, 2026
CapVibe is committed to providing accessible and professional customer support.
Customers may contact us regarding:
- Product information
- Sizing and style questions
- Order confirmation
- Order status
- Shipping and tracking
- Address corrections
- Returns and refunds
- Damaged or incorrect products
- Personalized orders
- Website or payment concerns
- General feedback
Business Information
Business name: CapVibe
Website: capvibe.shop
Year established: 2022
Mailing Address
454 Pl. Blaise
Montréal, QC H9C 1Y9
Canada
Email Support
Email is the recommended contact method for questions involving orders, returns, refunds, damaged products, or supporting photographs.
We aim to respond within 1–2 business days.
Telephone Support
(416) 590-7880
Customer service representatives may request that order-related documents or photographs be sent by email so the matter can be reviewed accurately.
Customer Service Hours
Monday to Friday: 9:00 AM–5:00 PM Eastern Time
Saturday, Sunday, and public holidays: Closed
Messages received outside business hours will be reviewed on the next available business day.
Information to Include
For faster assistance, include:
- Your full name
- Your order number
- The email address used at checkout
- The product name
- A clear explanation of your request
- Relevant photographs or screenshots
Please never send complete card numbers, online banking passwords, or other highly sensitive payment credentials by email.
Formal Notices
Formal legal or business correspondence may be sent to our mailing address or support email.
Please include the words “Formal Notice” in the email subject line when the communication requires formal review.