Shipping policy

Shipping Policy

Last updated: July 10, 2026

This Shipping Policy explains how orders placed through capvibe.shop are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

CapVibe provides free standard shipping to destinations worldwide.

No minimum purchase amount is required to qualify for free standard shipping unless otherwise stated during a special promotion.

Express or upgraded shipping services, when available, may involve an additional charge displayed at checkout.

2. Order Processing

Orders are reviewed and prepared before shipment.

Processing may include:

  • Payment verification
  • Address verification
  • Product preparation
  • Quality inspection
  • Personalization, when applicable
  • Packing and shipping-label creation

Orders are generally processed on business days, excluding weekends and public holidays.

Personalized products may require additional preparation time depending on the design and order volume.

3. Estimated Delivery Time

Our estimated standard delivery time is 7–10 business days.

Delivery estimates begin after the order has been processed and dispatched. Business days generally exclude weekends and public holidays.

Delivery times are estimates rather than guaranteed arrival dates.

4. Possible Delivery Delays

Delivery may take longer because of circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier service disruptions
  • High seasonal order volumes
  • Remote delivery locations
  • Transportation restrictions
  • Incorrect or incomplete addresses
  • Events of force majeure

We appreciate your patience if a carrier delay occurs.

5. Order Tracking

When tracking is available, the tracking number will be sent to the email address used at checkout.

Tracking information may require several business days to update after the shipping confirmation is issued.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

6. Incorrect Shipping Information

Customers are responsible for entering a complete and accurate delivery address.

Before completing checkout, please verify:

  • Full recipient name
  • Street number and street name
  • Apartment or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Telephone number

Contact support@capvibe.shop immediately if you notice an address error.

We may be able to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.

7. Address Changes After Shipment

After a package has been shipped, CapVibe may not be able to redirect it.

Customers may need to contact the shipping carrier directly. Any costs associated with redirection, reshipping, or address correction may be the customer’s responsibility.

8. Customs Duties and Import Taxes

International orders may be inspected by customs authorities and may be subject to import duties, taxes, brokerage fees, or handling charges.

Unless expressly included at checkout, these charges are not included in the product price and are the responsibility of the recipient.

CapVibe cannot control customs processing times or local import fees.

9. Delivery Confirmation

A package marked as delivered by the carrier is considered delivered to the shipping address provided at checkout.

If tracking shows delivery but you cannot locate the package, please:

  • Check around the delivery location
  • Ask household members or neighbours
  • Check with the building reception or mailroom
  • Contact the local carrier
  • Allow up to 48 hours for delayed scanning updates

After completing these steps, contact support@capvibe.shop for additional assistance.

10. Lost Packages

If tracking has not updated for an extended period or the package appears to be lost, contact us with your order number.

We may ask the carrier to investigate. Carrier investigations can take several business days.

Depending on the investigation outcome, we may provide a replacement, refund, store credit, or another appropriate solution.

11. Damaged Packages

If a package arrives visibly damaged, photograph the package before opening it whenever possible.

Contact us within 7 days of delivery and provide:

  • Your order number
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs of the damaged product
  • A description of the issue

Keep all packaging until the claim has been reviewed.

12. Refused, Unclaimed, and Returned Packages

A package may be returned to the sender when:

  • Delivery is refused
  • The address is incomplete or incorrect
  • The recipient cannot be reached
  • The package is not collected
  • Customs charges are not paid
  • Local delivery requirements are not completed

The customer may be responsible for reshipping, handling, customs, or return costs when the failed delivery was not caused by CapVibe.

13. Split Shipments

Orders containing multiple products may be shipped in separate packages.

When this happens, products may arrive on different days and may have separate tracking numbers. No additional standard shipping charge will apply.

14. Contact Us

For shipping assistance, contact:

CapVibe
454 Pl. Blaise
Montréal, QC H9C 1Y9
Canada

Email: support@capvibe.shop
Phone: (416) 590-7880