Refund policy

 

Return & Refund Policy

Last updated: July 10, 2026

At CapVibe, we want every customer to feel confident when shopping with us. This Return and Refund Policy explains the conditions and procedures for returning an eligible product or requesting a refund.

By purchasing from capvibe.shop, you agree to the terms outlined below.

1. Thirty-Day Return Period

We accept return requests for eligible products within 30 days of delivery.

The return period begins on the date the order is marked as delivered by the shipping carrier. Return requests submitted after the 30-day period may not be accepted.

To begin a return, contact us at:

Email: support@capvibe.shop

Please do not return any product before receiving return instructions from our customer support team.

2. Return Eligibility

To qualify for a return, the product must:

  • Be returned within 30 days of delivery
  • Be unused, unworn, and unwashed
  • Be free from stains, odors, pet hair, makeup, or visible signs of use
  • Be returned with its original tags, accessories, and packaging
  • Be in the same condition in which it was received
  • Include proof of purchase or a valid CapVibe order number

We reserve the right to decline a return if the product does not meet these requirements.

3. Free Returns

CapVibe provides free return shipping for eligible approved returns.

Once your return request has been reviewed, our team will provide the applicable instructions and, where available, a prepaid return label.

Return shipping costs may not be covered when:

  • An unauthorized return is sent without contacting us
  • The customer provides an incorrect or incomplete delivery address
  • The product has been used, damaged, washed, altered, or improperly handled
  • The return does not meet the eligibility requirements stated in this policy

4. Personalized and Customized Products

Products created with customer-selected names, initials, text, logos, colors, or other personalized details are made specifically for the customer.

Personalized or customized products are generally not eligible for return due to a change of mind. However, we will provide an appropriate solution if the product:

  • Arrives damaged
  • Contains a manufacturing defect
  • Is different from the personalization details submitted with the order
  • Is not the product ordered

Customers are responsible for reviewing all personalization details carefully before completing checkout.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or incorrect, contact us within 7 days of delivery at support@capvibe.shop.

Your message should include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping package and label
  • Photographs showing any visible damage or defect

Once the issue has been reviewed, we may offer a replacement, refund, store credit, or another appropriate solution.

Do not discard the product or its packaging until our team has completed the review.

6. Return Authorization

All returns must be approved before they are shipped.

Products returned without authorization may be refused, delayed, or sent back to the customer. CapVibe is not responsible for products sent to an incorrect return address.

The return address may differ from our business mailing address. Always use the return instructions provided by our customer support team.

7. Refund Processing

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer, or payment provider.

Original shipping charges are non-refundable when a paid shipping method was selected. Standard worldwide shipping offered by CapVibe is free.

8. Partial Refunds

A partial refund may be issued when:

  • A product is returned with missing packaging, tags, or accessories
  • A product shows signs of use or improper handling
  • A product has been damaged after delivery
  • Only part of a multi-item order is returned
  • The returned condition reduces the resale value of the product

We will notify you before issuing a partial refund.

9. Exchanges

Direct exchanges may not always be available.

When an exchange cannot be processed, we may ask you to return the original product for a refund and place a new order for the preferred style, color, or design.

Product availability is not guaranteed.

10. Order Cancellations

Orders may be cancelled before they enter processing or fulfillment.

To request a cancellation, contact support@capvibe.shop as soon as possible. We cannot guarantee cancellation after an order has been processed, personalized, packed, or shipped.

11. Refused and Unclaimed Deliveries

Orders that are refused, unclaimed, abandoned, or returned because of an incorrect address may be subject to handling, return shipping, or reshipping costs.

Any approved refund may be reduced by costs incurred as a result of the failed delivery.

12. Contact Information

For return or refund assistance, contact:

CapVibe
454 Pl. Blaise
Montréal, QC H9C 1Y9
Canada

Email: support@capvibe.shop
Phone: (416) 590-7880